Avocent Support

Software Products
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Software Products Downloads

Access files for Vertiv software product updates and fixes.

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Support FAQs

See answers to frequent questions regarding software products support, including how to contact support, levels of service, and what information is required to submit a request.

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Maintenance Program Overview

See the difference between a Silver and Gold maintenance program and the details of the severity levels associated to the program.

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Contact Technical Support

Email or call for help or support.

IT Management
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Firmware Downloads

Access files for Vertiv IT management product updates and fixes.

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Maintenance Overview Program

Description and details of the hardware maintenance program for IT Management hardware products.

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Support FAQs

Explains the difference between the limited standard warranty and the maintenance agreements offered for IT Management products.

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Support Contacts

Contact information and service hours for hardware technical support for KVM switches, secure KVM switches, advanced console servers, and high performance KVM products.

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Limited Warranty

This warranty sets forth Vertiv's responsibility in the unlikely event of defect and tells you how to obtain performance under this warranty.

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Compliance Regulatory Information

Safety and regulatory statements for Vertiv's Avocent products.

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Contact Technical Support

Email or call for help or support.

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