Avocent SupportDecember 01, 2014
See answers to frequent questions regarding software products support, including how to contact support, levels of service, and what information is required to submit a request.
See the difference between a Silver and Gold maintenance program and the details of the severity levels associated to the program.
Description and details of the hardware maintenance program for IT Management hardware products.
Locate the latest installer/user guides, manuals and tech bulletins for IT management and software products. Find technical documents for the following, and many others.
Explains the difference between the limited standard warranty and the maintenance agreements offered for IT Management products.
Contact information and service hours for hardware technical support for KVM switches, secure KVM switches, advanced console servers, and high performance KVM products.
This warranty sets forth Vertiv's responsibility in the unlikely event of defect and tells you how to obtain performance under this warranty.