Avocent Support

Software Products
Software Products Downloads

Software Products Downloads

Access files for Vertiv software product updates and fixes.

Support FAQs

Support FAQs

See answers to frequent questions regarding software products support, including how to contact support, levels of service, and what information is required to submit a request.

Maintenance Program Overview

Maintenance Program Overview

See the difference between a Silver and Gold maintenance program and the details of the severity levels associated to the program.

Contact Technical Support

Contact Technical Support

Email or call for help or support.

IT Management
Firmware Downloads

Firmware Downloads

Access files for Vertiv IT management product updates and fixes.

Maintenance Overview Program

Maintenance Overview Program

Description and details of the hardware maintenance program for IT Management hardware products.

Manuals and Tech Bulletins

Manuals and Tech Bulletins

Locate the latest installer/user guides, manuals and tech bulletins for IT management and software products. Find technical documents for the following, and many others.

Support FAQs

Support FAQs

Explains the difference between the limited standard warranty and the maintenance agreements offered for IT Management products.

Support Contacts

Support Contacts

Contact information and service hours for hardware technical support for KVM switches, secure KVM switches, advanced console servers, and high performance KVM products.

Limited Warranty

Limited Warranty

This warranty sets forth Vertiv's responsibility in the unlikely event of defect and tells you how to obtain performance under this warranty.

Compliance Regulatory Information

Compliance Regulatory Information

Safety and regulatory statements for Vertiv's Avocent products.

Contact Technical Support

Contact Technical Support

Email or call for help or support.