A Vertiv Intelligence Success Story
As Network Engineer, my primary responsibility is to monitor all IT devices in remote locations.
My Top Concern and Challenges: I am primarily concerned with uptime. Four to five times each week I have to research and respond to after hours alarms. Because of that, I sometimes have to break from time spent with my family to VPN in to my company’s network with my laptop. I often spend hours completing tasks so I can effectively respond to these types of events.
What I Need: I just want to quickly act without all the hassle and spend more time with my family. For three years, this has been my reality.
What Happened: Until I started monitoring devices with Vertiv Intelligence. Now I easily see location and device type. I can contact the right person to resolve the issue. Now I can respond to after hours notifications more efficiently than before and reclaim my personal time.
- The Vertiv mobile application enables me to quickly know the overall status and if any alarms are present.
- The alarms summary allows me to drill down and understand the problem.
This knowledge has decreased my stress and helps me relax after hours. I am confident in the device data and if there are any issues, I can act quickly.
What used to take hours out of my personal life now takes minutes. With the time and stress I have saved, I can enjoy my life outside the office and know that if I need to respond to an event in my off hours, I can do it fast and effectively.
This knowledge has decreased my stress and helps me relax after hours. I am confident in the device data and if there are any issues, I can act quickly.
