Remote Services

LIFE™ Services

Minutes matter when business-critical systems go down. But even knowing there is a problem can take hours without constant oversight. You can’t afford for your critical systems to go down and you can’t waste time recovering your IT infrastructure after a disruption. LIFE Services provides continuous monitoring and data analysis by remote system engineers. Armed with this real-time information, our technicians quickly, accurately, and safely restore equipment to its proper operating condition.

LIFE Services goes beyond remote monitoring. Remote system engineers monitor, analyze, and respond to critical system alarms, status messages, and operating anomalies in your critical facilities around the clock. These experts receive specialized training and have access to extensive tools to aid in optimizing the health of critical systems. The end result is increased uptime and operating efficiency.

Best Suited For
  • Banking, Financial and Insurance
  • Data Center/Colocation/Hosting
  • Retail and Wholesale
  • Healthcare
How to buy

Features

Remote monitoring of 150 unique parameters happens 24/7 to allow for early detection of trends and operating anomalies that may lead to critical failures if not addressed
Data analysis by specially trained remote system engineers provides interpretation of critical system alarms and status messages to better understand potential data center impact
Remote problem diagnosis, using the extensive data collected, determines the cause of alarm conditions, identifies potential future problems, and provides information on performance trends
Rapid incident response happens due to near-instant notification of issues followed by concurrent problem diagnosis and dispatching of an informed technician
Detailed reports contain a summary of all alarm events for the entire monitoring period, demonstrating that your critical systems are operating successfully and have continuous remote monitoring

Benefits

Enhanced critical system availability and less downtime happens with continuous monitoring of critical systems
Improved mean time between failures (MTBF) comes from having expert data analysis and ongoing actionable information
Faster mean time to repair (MTTR) is achieved with remote problem diagnosis and rapid incident response
Better first-time fix rate occurs when technicians are armed with information and parts needed to service a down unit
Extended equipment life happens when critical systems are optimized based on data and performance trends
Reduced on-site maintenance is possible because of the ability to remotely adjust power or cooling equipment
Lower overall maintenance costs occur because technicians are only dispatched as needed and infrastructure experts are able to prioritize maintenance dollars based on your equipment’s performance profiles

Support

Frequently Asked Questions
Q
What is different about monitoring using a building management system?
A
The key advantage of LIFE Services is having remote system engineers monitor, analyze, and respond to critical system alarm messages and operating anomalies.
Q
Who is monitoring the critical systems and where?
A
System engineers located in remote service centers around the world monitor, analyze, and respond as necessary to optimize the health of the critical systems.
Q
How is the data transmitted?
A
Hypertext Transfer Protocol (HTTP) is used as an encapsulating protocol to transmit data between the enabled critical systems and the remote service center.
Q
What type of data is collected?
A
Critical system alarms, events, operating parameters, and identification data are collected and transmitted to authorized remote service centers.
Q
Where is the data stored?
A
The data is stored in the state-of-the-art Vertiv global data center located in the United States.

Contacts

Sales In USA Change Location
Gwyn Sales, Inc.
Email Contact +1 865 588 3147 Fax +1 865 675 2329
11230 Gilbert Drive Knoxville Tennessee 37932 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
Vertiv (Capital Office)
Email Contact +1 703 726 4100 Fax +1 703 729 3837
44611 Guilford Dr Ste 180 Ashburn Virginia 20147 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
Vertiv (Virginia Office)
Email Contact +1 804 747 6030 Fax +1 804 270 5703
1011 Technology Park Drive Glen Allen Virginia 23059 USA
Service areas of focus:
Support Change Location
ASCO Services Support
USA
Service areas of focus: Project Services, Performance Optimization Services

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