Remote Services

LIFE™ Services

Minutes matter when business-critical systems go down. But even knowing there is a problem can take hours without constant oversight. You can’t afford for your critical systems to go down and you can’t waste time recovering your IT infrastructure after a disruption. LIFE Services provides continuous monitoring and data analysis by remote system engineers. Armed with this real-time information, our technicians quickly, accurately, and safely restore equipment to its proper operating condition.

LIFE Services goes beyond remote monitoring. Remote system engineers monitor, analyze, and respond to critical system alarms, status messages, and operating anomalies in your critical facilities around the clock. These experts receive specialized training and have access to extensive tools to aid in optimizing the health of critical systems. The end result is increased uptime and operating efficiency.

Best Suited For
  • Banking, Financial and Insurance
  • Data Center/Colocation/Hosting
  • Retail and Wholesale
  • Healthcare
How to buy

Features

Remote monitoring of 150 unique parameters happens 24/7 to allow for early detection of trends and operating anomalies that may lead to critical failures if not addressed
Data analysis by specially trained remote system engineers provides interpretation of critical system alarms and status messages to better understand potential data center impact
Remote problem diagnosis, using the extensive data collected, determines the cause of alarm conditions, identifies potential future problems, and provides information on performance trends
Rapid incident response happens due to near-instant notification of issues followed by concurrent problem diagnosis and dispatching of an informed technician
Detailed reports contain a summary of all alarm events for the entire monitoring period, demonstrating that your critical systems are operating successfully and have continuous remote monitoring

Benefits

Enhanced critical system availability and less downtime happens with continuous monitoring of critical systems
Improved mean time between failures (MTBF) comes from having expert data analysis and ongoing actionable information
Faster mean time to repair (MTTR) is achieved with remote problem diagnosis and rapid incident response
Better first-time fix rate occurs when technicians are armed with information and parts needed to service a down unit
Extended equipment life happens when critical systems are optimized based on data and performance trends
Reduced on-site maintenance is possible because of the ability to remotely adjust power or cooling equipment
Lower overall maintenance costs occur because technicians are only dispatched as needed and infrastructure experts are able to prioritize maintenance dollars based on your equipment’s performance profiles

Support

Frequently Asked Questions
Q
What is different about monitoring using a building management system?
A
The key advantage of LIFE Services is having remote system engineers monitor, analyze, and respond to critical system alarm messages and operating anomalies.
Q
Who is monitoring the critical systems and where?
A
System engineers located in remote service centers around the world monitor, analyze, and respond as necessary to optimize the health of the critical systems.
Q
How is the data transmitted?
A
Hypertext Transfer Protocol (HTTP) is used as an encapsulating protocol to transmit data between the enabled critical systems and the remote service center.
Q
What type of data is collected?
A
Critical system alarms, events, operating parameters, and identification data are collected and transmitted to authorized remote service centers.
Q
Where is the data stored?
A
The data is stored in the state-of-the-art Vertiv global data center located in the United States.

Contacts

Sales In Virginia, 20149, USA Change Location
Access, Inc. (Michigan)
1409-G Allen Drive Troy Michigan 48083 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
AC New Mexico
2709 Pan American Freeway NE, Suite J Albuquerque New Mexico 87107 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
AC Systems, Inc.
3990 South Lipan Street Englewood Colorado 80110 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
Air & Power Solutions, Inc.
656 S. Military Trail Deerfield Beach Florida 33442 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
Bud Griffin & Associates - Austin
1601 Headway Circle Austin Texas 78754 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
Bud Griffin & Associates (Arizona, LLC)
8220 E. Gelding Drive Scottsdale Arizona 85260 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
Bud Griffin & Associates (El Paso)
200 E Sunset Rd, Ste D El Paso Texas 79922 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
Bud Griffin & Associates (Houston)
5010 Terminal Street Bellaire Texas 77402 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
Bud Griffin & Associates, Inc. (San Antonio)
802 Austin Street San Antonio Texas 78208 USA
Service areas of focus: Project Services, Performance Optimization Services, Emergency Response, Preventive Maintenance, Remote Services, Spare Parts and Parts Management
Climate Conditioning Company, Inc.
11513 Goldcoast Drive Cincinnati Ohio 45249 USA
Service areas of focus: Project Services, Performance Optimization Services, Preventive Maintenance, Remote Services, Spare Parts and Parts Management

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